Free shipping on orders £75 and over

Flat fee of £4.95 for orders under £75

We will gladly refund all goods up to 14 days from delivery. 
You must pay the return postal costs using a signed for service.
 Covesea Candles will not refund returned items that are lost in the post.
 All goods must be in their original packaging and in a resalable condition.
 Please note we cannot accept returns of used products or because you dislike the scent.
 If your order contains incorrect goods or damaged items, please contact us immediately upon receipt with your order number and photographic evidence.
 If a refund or resend is required you will be asked to provide proof of the default or damage, either with photographic evidence or by resending items back to us. 
We aim to resolve any issue quickly and promptly.

Please note as this is a handmade pot that colours will vary and no two will ever be the same, they’re perfectly imperfect.

CANCELLATIONS

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days starting the day after the goods come into your physical possession or that of the person you asked the goods to be delivered to.

If you wish to cancel your order within the time frame please provide the following to us in writing:

To: Covesea Candles Commerce Street, Lossiemouth IV31 6PQ 

Email: coveseacandles@icloud.com

I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods [**].

Ordered on [insert date]

Name of Consumer:

Address of Consumer:

Signature of consumer(s) [if this form is notified on paper]

Date

*Delete as appropriate

** Insert description of goods

All goods must be returned by you, the consumer, within 14 days of you sending us your written intention to cancel and all return postage costs to be paid by you, the consumer. To return an item(s) please send to:

Covesea Candles Commerce Street, Lossiemouth IV31 6PQ

If the value of the goods returned to us has been diminished through your handling of them, we reserve the right to reduce the amount of money refunded to you.

All refunds due will be paid within 14 days from the day we either receive the goods back from you, the consumer, or within 14 days of you sending proof that you have returned the goods. All refunds will be made back to the same payment method that was used originally unless you and Covesea Candles agree otherwise.

**If stone pot is knocked or dropped, do NOT use

**If any signs of damage to stone pot, do NOT use

**Do NOT allow the wax to burn to the bottom of the pot, always leave 1cm of wax

Keep out of direct sunlight 

Always allow candle to melt to the edges 

Trim wick to 5mm between burns 

Avoid burning for more than 4 hours 

Keep out of reach from children & pets 

Don't leave candles unattended 

Place candle on stable, heat resistant surface

Caution
Keep out of reach of children and pets. Do not ingest. Keep away from heat or flame. 

1. Gently remove the stopper from the glass vessel.
 
2. Carefully place the reeds inside the vessel. Gently place the bottle inside the pot and place the pot lid on top. 
 
3. To get the most out of the reeds, we advise flipping them every couple of weeks. This speeds up the saturation rate and gives the scent diffusion a nice boost.
 
4. Due to the nature of the reeds and how they become saturated with liquid, it is best to place your diffuser on a protective plate to ensure no liquid damages surfaces. Also, take special care that the reeds do not touch painted surfaces or other materials such as wallpaper, curtains, polished or synthetic surfaces or fabrics, as this may cause staining.

 Where To Place A Diffuser

The temperature of a room is very important as higher temperatures speed up diffusion. While the strength of the scent will increase, the life of the diffuser will be shortened. Avoid placing diffusers next to radiators to prolong scent release.

Keep out of direct sunlight 

Remove the wax melt from your pouch and snap off desired amount (3cm on average, depending on room size) and place it in the top of the wax melt burner. 

Light a small 4 hour tealight, if you don't want to scent your space for the full 4 hours, simply blow the tealight out when you want to. 

Remove and replace when finished, on average 12 hours (3 tealights use). 

Remove the solidified wax and replace with a new melt. 

Never leave the burner unattended

Browns Giftware 8 Queen Street, Lossiemouth 

Images (wax melts only) Hair by Laina Fraser & Emma Guidi McDonald Drive, Lossiemouth 

The Duffus Village Shop & Post Office 1 Hopeman Road, Duffus 

Brodie Countryfare, Brodie by Forres

Room To Bloom 28 Thunderton Place, Elgin

The Gallery in Aberlour & Spey Sport 79 High Street, Aberlour

Oakwood Bathrooms Forres Road, Elgin (A96)

www.haircareboutique.co.uk

Hailey Dallas Brows Walkers Crescent, Lhanbryde

Gleaner Service Stations Lossiemouth, Kinloss, Evanton & Dornoch

Hopeman Sands Coffee Shop 27 Harbour Street, Hopeman

…..

For enquiries to be a stockist please contact Jane at coveseacandles@icloud.com

Interested in becoming a stockist for Covesea Candles or placing a wholesale order? Please email us at coveseacandles@icloud.com